Returns, cancellations & refunds

Contact sales@bearingsonlinesa.co.za or +27 61 506 8856 with your order number, part details and the issue. Obtain return instructions so goods reach the correct branch. A return reference assists handling and does not take away statutory rights.

Online cooling-off rights

Where ECTA section 44 applies, you may cancel within seven days after receiving goods without a penalty or reason. Only the direct return cost may be charged and payments must be refunded within 30 days of cancellation. Statutory exceptions may apply, including goods made to your specifications or clearly personalised goods; sourcing a standard bearing specially does not by itself establish an exception. Other applicable statutory cancellation rights remain available.

Defective or incorrect goods

Where the CPA applies, goods failing its quality standards may be returned within six months after delivery, at our risk and expense, for your choice of repair, replacement or refund as provided by law. Manufacturer warranties supplement applicable statutory rights. Incorrect or transit-damaged goods should be reported promptly with photographs where possible; a short reporting request does not replace statutory time limits. Inspection may establish the cause of a failure, but statutory remedies are not dependent on a manufacturer’s approval.

Voluntary returns and special orders

Outside statutory rights, contact us before returning goods. Any voluntary change-of-mind return, reasonable handling charge or special-order cancellation arrangement must be expressly agreed and lawful. Preserve original packaging and avoid fitting or altering goods where possible. Missing packaging does not automatically defeat a valid statutory defect claim. Damage caused by misuse, unsuitable installation or normal wear is assessed on its facts and applicable law.

Refunds

Refunds follow the applicable legal period and ordinarily use the original payment method, subject to verification and payment-provider processing. No replacement or store credit will be forced where you are entitled to a refund. Report delivery issues promptly so we can assist with the courier; customers are not required to waive claims against the store.